Privacy policy
Customer services
When you contact our Customer Services team we collect the information you enter on the form - your name, email address, postal address, and details of the game and your message.
Your personal data submitted through the form will be collected by a third-party company (our agent) operating on our behalf. Your personal data will be exclusively used for resolving the issue(s) raised by you and for no other purpose. Your personal data will not be shared with any other organisation (other than our agent). Your personal data will be kept by our agent for a period of no more than 1 year. We may keep your personal data beyond 1 year where we judge that the issue you have raised might involve legal proceedings (for example if your issue relates to personal injury, property damage or fraud). In that case we will only keep your data for as long as is reasonably necessary to deal with the legal proceedings.
Cookies
Our web site uses cookies for site functionality, analytics and adverts.
Site functionality
These cookies are known as “session cookies”. They are deleted after the end of you visit. You can delete cookies at any time in the security settings of your browser. You can object in principle to the use of cookies through your browser settings.
Google Analytics
We use the Google Analytics service to analyze our website visitors. Google uses cookies. The information generated by the cookie about the use of the online product or service by users is generally transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our website by users and to compile reports on activities within the website. Pseudonymous user profiles can be created from the processed data. We use Google Analytics only with IP anonymization enabled. This means that Google will truncate the IP address of users. You can delete these cookies at any time in the security settings of your browser. You can object in principle to the use of cookies through your browser settings.
We use the Facebook Pixel on our website. We use this to show relevant Facebook adverts to our site visitors based on the games they have viewed on the site.
The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with their Data Usage Policy.
We use the Twitter Pixel on our website. We use this to show relevant Twitter adverts to our site visitors based on the games they have viewed on the site.
The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Twitter. Twitter may link this information to your Twitter account and also use it for its own promotional purposes, in accordance with their Data Usage Policy.
You can find out more about your privacy controls for personalised Twitter ads here.
You can opt out of these by clicking here.
Please see our separate site terms and conditions.